Here are the most common questions about our service, pricing, and ticket delivery. Need more help? Feel free to contact us.
Send us a messageJust fill out the contact form with your event details. We’ll confirm availability and send a payment request. Once we receive your payment, we’ll handle the purchase for you.
We do our best to fulfill all requests but availability depends on the event and demand. We will always inform you before payment.
We primarily use PayPal and Stripe, which supports most international cards and currencies. We also offer wire transfer options to customers located in some countries.
You must complete payment within 48 hours to secure your tickets.
Yes, all payments are processed in Japanese yen. Your payment provider will apply the exchange rate if you use another currency.
Once payment is made and tickets are confirmed, cancellations are not possible. Please review all event details carefully before buying. Occasionally, and for reasons for which the event organizer is responsible, we may arrange a refund for your tickets, less a handling fee.
No. Our pricing is transparent and displayed upfront. There are no hidden percentages or surprise charges.
Yes. Just make sure to mention it clearly in the form, along with any request to have the seats together.
Yes! Our team communicates in English and Spanish and handles all communication with ticketing platforms for you.
Yes. We offer special discounts for multiple ticket purchases. Contact us for more information.
Usually, we’ll send you the details to collect them from a convenience store in Japan. We can also deliver them to your accommodation, or in some cases, send them digitally.
Absolutely. Our service is designed for international customers planning a trip to Japan.
Yes, but many ticketing websites in Japan do not support foreign cards or non-residents. That’s where we step in to help.
No. You just need to fill out our form and follow the steps we send by email.
Some events in Japan are sold through lotteries. We’ll register you based on your preferences. If you win, we proceed with the ticket purchase.
The lottery fee is non-refundable, but if you win, the fee is deducted from the ticket purchase commission.
You’ll get a confirmation email with a copy of your request. If you don’t see it within a few minutes, check your SPAM folder.
You can email us at [email protected]. We’ll get back to you as soon as possible.